{"product_id":"9780071418218","title":"Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions","description":"\u003cb\u003eBring the miracle of Lean Six Sigma improvement out of manufacturing and into services\u003c\/b\u003e \u003cp\u003eMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean—today's major quality improvement initiatives—explain only how to implement these techniques in a manufacturing environment.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLean Six Sigma for Services \u003c\/i\u003efills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.\u003c\/p\u003e \u003cp\u003eFilled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eReduce service costs by 30 to 60 percent \u003c\/li\u003e\n\u003cli\u003eImprove service delivery time by 50 percent \u003c\/li\u003e\n\u003cli\u003eExpand capacity by 20 percent without adding staff \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Maurizio De Bona","offers":[{"title":"Default Title","offer_id":47011429253360,"sku":"9780071418218","price":41.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071418218_p0.jpg?v=1763634898","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071418218","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}