{"product_id":"9780071452168","title":"Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation","description":"\u003cp\u003eSAY WHAT YOU MEAN, MEAN WHAT YOU SAY, AND TALK YOUR WAY TO THE TOP.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCommunication is the single most important key to a manager's success. What you say—and how you say it—sets the tone for every personal interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Yet few people are actually trained to handle common managerial situations. \u003ci\u003ePerfect Phrases for Managers and Supervisors\u003c\/i\u003e is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective \"PowerPhrases\", it gives you all the tools you need to establish your role as a leader—and achieve your goals with your coworkers' support. Learn how to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eChoose the right words at the right time \u003c\/li\u003e\n\u003cli\u003eSet a tone of mutual trust and respect \u003c\/li\u003e\n\u003cli\u003eDeal with difficult employees and delicate problems \u003c\/li\u003e\n\u003cli\u003eTalk to your boss and stay in the loop \u003c\/li\u003e\n\u003cli\u003eConduct interviews and performance reviews \u003c\/li\u003e\n\u003cli\u003eHandle friendships in the workplace \u003c\/li\u003e\n\u003cli\u003eDiscipline workers or terminate employment \u003c\/li\u003e\n\u003cli\u003ePresent new ideas, procedures, or policies \u003c\/li\u003e\n\u003cli\u003eOpen up healthy communications that benefit everyone \u003cp\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYour effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMeryl Runion \u003c\/b\u003eis the president and CEO of SpeakStrong, Inc., and director of The Center for Responsible Communication. She has been featured in \u003ci\u003eUSA Today \u003c\/i\u003eand dozens of trade journals.\u003c\/p\u003e","brand":"McGraw-Hill Companies, The","offers":[{"title":"Default Title","offer_id":47008182698224,"sku":"9780071452168","price":10.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071452168_p0.jpg?v=1763635022","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071452168","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}