{"product_id":"9780071490368","title":"What is Six Sigma Process Management?","description":"\u003cp\u003e\u003cb\u003eTwo leading experts reveal the key concepts and techniques behind Six Sigma Process Management\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eSix Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. \u003ci\u003eWhat Is Six Sigma Process Management? \u003c\/i\u003eexplains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.\u003c\/p\u003e  \u003cp\u003eThe book also offers:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eInsights on process management, including identifying critical customer process metrics\u003c\/li\u003e  \u003cli\u003eGuidelines to improve customer satisfaction by identifying customer-seen failures\u003c\/li\u003e  \u003cli\u003eWays to enhance overall business improvement strategy\u003c\/li\u003e  \u003cli\u003eInsights on how future SSPM developments can address modern business challenges\u003c\/li\u003e  \u003c\/ul\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47119196717296,"sku":"9780071490368","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071490368_p0.jpg?v=1763635132","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071490368","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}