{"product_id":"9780071501460","title":"Design for Six Sigma for Service","description":"\u003cp\u003eThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47078093881584,"sku":"9780071501460","price":92.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071501460_p0.jpg?v=1763635011","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071501460","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}