{"product_id":"9780071501828","title":"The Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47776043892976,"sku":"9780071501828","price":28.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071501828_p0.jpg?v=1763635173","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071501828","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}