{"product_id":"9780071504393","title":"Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst","description":"\u003cp\u003e\u003cb\u003eThe international bestseller--­­more than 500,000 copies sold!\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eWith their 1994 international bestseller, \u003ci\u003eDealing with People You Can't Stand,\u003c\/i\u003e Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid \"people you can't stand;\" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.\u003c\/p\u003e  \u003cp\u003eUpdated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47070773444848,"sku":"9780071504393","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071504393_p0.jpg?v=1763635162","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071504393","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}