{"product_id":"9780071595964","title":"Built to Serve: How to Drive the Bottom Line with People-First Practices","description":"\u003cp\u003eIn \u003ci\u003eBuilt to Serve\u003c\/i\u003e, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.\u003c\/p\u003e  \u003cp\u003eLeaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.\u003c\/p\u003e  \u003cp\u003eThe time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eTreat your customers like partners\u003c\/li\u003e  \u003cli\u003eCreate a people-centered culture in a numbers-focused world\u003c\/li\u003e  \u003cli\u003eCommunicate your organization's vision\u003c\/li\u003e  \u003cli\u003eFocus on strengths, not weaknesses\u003c\/li\u003e  \u003cli\u003eTie performance to the success of your mission\u003c\/li\u003e  \u003cli\u003e Reduce your employee turnover\u003c\/li\u003e  \u003cli\u003eBuild communities connected by an emotional bond\u003c\/li\u003e  \u003cli\u003eEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place\u003c\/li\u003e  \u003c\/ul\u003e  \u003cp\u003eWhen you're built to serve, employees come to work because they want to, not just because they have to. \u003ci\u003eBuilt to Serve\u003c\/i\u003e is your hands-on guide to seeking this higher purpose.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47776007553264,"sku":"9780071595964","price":37.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071595964_p0.jpg?v=1763635398","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071595964","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}