{"product_id":"9780071627696","title":"Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded","description":"\u003cb\u003eDon’t just give them customer service. Give them Super Service!\u003c\/b\u003e \u003cp\u003eFor more than a decade, customer service professionals have turned to \u003ci\u003eSuper Service\u003c\/i\u003e for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.\u003c\/p\u003e  \u003cp\u003eNow, it has been completely revised and expanded to address today’s unique customer-service issues.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eSuper Service, 2nd Edition\u003c\/i\u003e teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eListening to customer needs\u003c\/li\u003e  \u003cli\u003eUnderstanding today’s savvy customer\u003c\/li\u003e  \u003cli\u003eAdopting a positive attitude\u003c\/li\u003e  \u003cli\u003eAdding value to the customer experience\u003c\/li\u003e  \u003cli\u003eProviding service quickly and efficiently\u003c\/li\u003e  \u003c\/ul\u003e  \u003cp\u003eCustomers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47076900634864,"sku":"9780071627696","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071627696_p0.jpg?v=1763635438","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071627696","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}