{"product_id":"9780071632492","title":"Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work","description":"\u003cp\u003e\u003cb\u003eThe essential guide for managers and professionals dealing with difficult workplace conversations\u003c\/b\u003e\u003c\/p\u003e  \u003ci\u003eSurviving Dreaded Conversations\u003c\/i\u003e gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, \u003ci\u003eSurviving Dreaded Conversations\u003c\/i\u003e is packed with practical advice to help professionals get through the rough spots in the workplace.","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47070903828720,"sku":"9780071632492","price":11.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071632492_p0.jpg?v=1763636037","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071632492","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}