{"product_id":"9780071635639","title":"The Customer Signs Your Paycheck","description":"\u003cp\u003e\u003cb\u003ePositive Service Gets Positive Results— Every Time!\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eCustomer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-\u003ci\u003eyou\u003c\/i\u003e activists—and send your business spiraling.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eThe Customer Signs Your Paycheck\u003c\/i\u003e reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eThe 10 commandments for customer relations\u003c\/li\u003e  \u003cli\u003eEight habits to help you get ahead\u003c\/li\u003e  \u003cli\u003eThe easiest way to handle customer complaints\u003c\/li\u003e  \u003cli\u003eA simple method for remembering names\u003c\/li\u003e  \u003c\/ul\u003e  \u003cp\u003eYou’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory.\u003c\/p\u003e  \u003cp\u003eWhy drive customers to the competition? It really \u003ci\u003eis\u003c\/i\u003e easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47153753522416,"sku":"9780071635639","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071635639_p0.jpg?v=1763635694","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071635639","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}