{"product_id":"9780071641753","title":"How You Do... What You Do: Create Service Excellence That Wins Clients For Life","description":"\u003cul\u003e \u003cli\u003eIn three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers\u003c\/li\u003e  \u003cli\u003eLivingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences\u003c\/li\u003e  \u003cli\u003eIncludes numerous on-the-street examples and case studies throughout the book\u003c\/li\u003e  \u003c\/ul\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47776007782640,"sku":"9780071641753","price":31.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071641753_p0.jpg?v=1763635513","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071641753","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}