{"product_id":"9780071745062","title":"Perfect Phrases for Customer Service","description":"You've heard it a million times: \"The customer is always right.\" But let’s face it—sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. \u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations—and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:\u003c\/p\u003e\u003cul\u003e \u003cli\u003eDefusing bad situations before they get worse \u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally \u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales \u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"McGraw-Hill Professional Publishing","offers":[{"title":"Default Title","offer_id":47011480404208,"sku":"9780071745062","price":13.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071745062_p0.jpg?v=1763636305","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071745062","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}