{"product_id":"9780071748544","title":"Please Every Customer: Delivering Stellar Customer Service Across Cultures","description":"Deliver Valuable Service to a New World of Customers  \u003cp\u003eAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003ePlease Every Customer\u003c\/i\u003e provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.\u003c\/p\u003e  \u003cp\u003eWhatever the nationality, age, or gender of your customer, \u003ci\u003ePlease Every Customer\u003c\/i\u003e gives you the tools to:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eOvercome differences in language\u003c\/li\u003e  \u003cli\u003eRecognize and accommodate customer needs\u003c\/li\u003e  \u003cli\u003eMake positive first impressions\u003c\/li\u003e  \u003cli\u003eAvoid stereotypes\u003c\/li\u003e  \u003cli\u003eGain trust\u003c\/li\u003e  \u003cli\u003eListen “actively”\u003c\/li\u003e  \u003cli\u003eIdentify crucial nonverbal cues\u003c\/li\u003e  \u003c\/ul\u003e  \u003cp\u003eThe age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use \u003ci\u003ePlease Every Customer\u003c\/i\u003e as your road map to navigate the new world of customer service.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47148244926704,"sku":"9780071748544","price":24.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071748544_p0.jpg?v=1763635865","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071748544","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}