{"product_id":"9780071756167","title":"Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment","description":"Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. \u003cp\u003e\u003ci\u003ePerfect Phrases for Conflict Resolution\u003c\/i\u003e has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:\u003c\/p\u003e\u003cul\u003e \u003cli\u003eA micromanaging supervisor \u003c\/li\u003e\n\u003cli\u003eAn underperforming employee \u003c\/li\u003e\n\u003cli\u003eA peer's disruptive work habits \u003c\/li\u003e\n\u003cli\u003eUnreasonable or unethical customer requests \u003c\/li\u003e\n\u003cli\u003eAbrupt, rude, and unprofessional coworkers\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Maurizio De Bona","offers":[{"title":"Default Title","offer_id":47026694488304,"sku":"9780071756167","price":17.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071756167_p0.jpg?v=1763636911","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071756167","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}