{"product_id":"9780071759298","title":"Perfect Phrases for Customer Service, Second Edition","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME  \u003cp\u003eYou've heard it a million times: \"The customer is always right.\" But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eDefusing bad situations before they get worse\u003c\/li\u003e  \u003cli\u003eHandling complaints patiently and professionally\u003c\/li\u003e  \u003cli\u003eSatisfying customers and increasing sales\u003c\/li\u003e  \u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e  \u003c\/ul\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47124221493488,"sku":"9780071759298","price":17.1,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071759298_p0.jpg?v=1763635837","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071759298","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}