{"product_id":"9780071768566","title":"Design for Operational Excellence: A Breakthrough Strategy for Business Growth: A Breakthrough Strategy for Business Growth","description":"\u003cp\u003e\u003cb\u003eBeyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eDesign for Operational Excellence\u003c\/i\u003e defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eKevin J. Duggan\u003c\/b\u003e is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: \u003ci\u003eCreating Mixed Model Value Streams\u003c\/i\u003e and \u003ci\u003eThe Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes\u003c\/i\u003e. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt \u0026amp; Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47153546526960,"sku":"9780071768566","price":36.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071768566_p0.jpg?v=1763635875","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071768566","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}