{"product_id":"9780071769969","title":"Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns","description":"New York Post's Top 10 Best Career Books of 2012 \u003cp\u003e\u003cb\u003eRepair communication breakdowns on the spot and drive positive results in every conversation \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFailed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eConversation Transformation\u003c\/i\u003e gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAWARENESS\u003c\/b\u003e\u003cbr\u003e Learn to recognize an ineffective communication pattern the instant it occurs\u003c\/p\u003e \u003cp\u003e\u003cb\u003eACTION\u003c\/b\u003e\u003cbr\u003e Use specific new strategies to turn the conversation in a better direction\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePRACTICE\u003c\/b\u003e\u003cbr\u003e Engage in repeated, structured practice to turn those actions into new habits\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eConversation Transformation\u003c\/i\u003e:\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.”\u003cbr\u003e\u003cb\u003e—SHEILA HEEN and DOUGLAS STONE, bestselling authors of \u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.”\u003cbr\u003e\u003cb\u003e—SENATOR JOHN F. KERRY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Practical, inspiring, and powerful. You will never look at your conversations the same way again.”\u003cbr\u003e\u003cb\u003e—SUZANNE BATES, bestselling author of \u003ci\u003eSpeak Like a CEO\u003c\/i\u003e and \u003ci\u003eDiscover Your CEO Brand\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Maurizio De Bona","offers":[{"title":"Default Title","offer_id":47049558163696,"sku":"9780071769969","price":21.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071769969_p0.jpg?v=1763636129","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071769969","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}