{"product_id":"9780071773454","title":"Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases","description":"\u003cp\u003e\u003cb\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eIn the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003ePerfect Phrases™ for Healthcare Professionals\u003c\/i\u003e has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eRespond to patients’ concerns empathetically and professionally\u003c\/li\u003e  \u003cli\u003eResolve confl icts with colleagues and staff members\u003c\/li\u003e  \u003cli\u003eBreak bad news with clarity and sensitivity\u003c\/li\u003e  \u003cli\u003eDeal with suspected child abuse or other illegal activity\u003c\/li\u003e  \u003cli\u003eDisclose medical errors with honesty and tact\u003c\/li\u003e  \u003c\/ul\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47148147179760,"sku":"9780071773454","price":14.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071773454_p0.jpg?v=1763636037","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071773454","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}