{"product_id":"9780071797108","title":"Leadership Lessons from the Most Admired Companies","description":"\u003cp\u003e\u003cb\u003eWAKE UP AND SMELL THE SUCCESS!\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eYou already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to \u003ci\u003eFortune\u003c\/i\u003e magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eReach out to entire communities\u003c\/li\u003e  \u003cli\u003eListen to individual workers and consumers\u003c\/li\u003e  \u003cli\u003eSeize growth opportunities in every market\u003c\/li\u003e  \u003cli\u003eCustom-design a truly satisfying experience that benefits everyone involved\u003c\/li\u003e  \u003c\/ul\u003e  \u003cp\u003eFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.\u003c\/p\u003e  \u003cp\u003eFor anyone who wants to learn from the best-and be the best-\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e is a rich, heady brew of unforgettable user-friendly ideas.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47077201543408,"sku":"9780071797108","price":71.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071797108_p0.jpg?v=1763636186","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071797108","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}