{"product_id":"9780071799249","title":"The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence","description":"Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality\/Organizational Excellence (CMQ\/QE) Body of Knowledge, \u003ci\u003eThe Handbook for Quality Management: A Complete Guide to Operational Excellence\u003c\/i\u003e, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ\/QE exam, this authoritative volume also serves as an essential on-the-job reference.\u003cp\u003e\u003cb\u003eCoverage includes:\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBusiness-integrated quality systems\u003c\/li\u003e\n\u003cli\u003eOrganizational structures\u003c\/li\u003e\n\u003cli\u003eThe quality function\u003c\/li\u003e\n\u003cli\u003eApproaches to quality\u003c\/li\u003e\n\u003cli\u003eCustomer-focused organizations\u003c\/li\u003e\n\u003cli\u003eIntegrated planning\u003c\/li\u003e\n\u003cli\u003eStrategic planning\u003c\/li\u003e\n\u003cli\u003eUnderstanding customer expectations and needs\u003c\/li\u003e\n\u003cli\u003eBenchmarking\u003c\/li\u003e\n\u003cli\u003eOrganizational assessment\u003c\/li\u003e\n\u003cli\u003eProcess control\u003c\/li\u003e\n\u003cli\u003eQuantifying process variation\u003c\/li\u003e\n\u003cli\u003eQuality audits\u003c\/li\u003e\n\u003cli\u003eSupply chain management\u003c\/li\u003e\n\u003cli\u003eContinuous improvement\u003c\/li\u003e\n\u003cli\u003eEffective change management\u003c\/li\u003e\n\u003cli\u003eSix Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches\u003c\/li\u003e\n\u003cli\u003eManagement of human resources\u003c\/li\u003e\n\u003cli\u003eMotivation theories and principles\u003c\/li\u003e\n\u003cli\u003eManagement styles\u003c\/li\u003e\n\u003cli\u003eResource requirements to manage the quality function\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOver the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.\u003c\/p\u003e\u003cp\u003eWritten by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality\/Organizational Excellence (CMQ\/OE) Body of Knowledge, \u003ci\u003eThe Handbook for Quality Management\u003c\/i\u003e, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ\/OE exam, given by the ASQ.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Handbook for Quality Management: A Complete Guide to Operational Excellence\u003c\/i\u003e, Second Edition:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eClearly defines quality management principles and their application within a cross section of industries\u003c\/li\u003e\n\u003cli\u003eIntegrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline\u003c\/li\u003e\n\u003cli\u003eContains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments\u003c\/li\u003e\n\u003cli\u003eDiscusses controls such as statistical process control, audits, and supply chain management\u003c\/li\u003e\n\u003cli\u003eExplains the stages of continuous improvement\u003c\/li\u003e\n\u003cli\u003eIncorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Maurizio De Bona","offers":[{"title":"Default Title","offer_id":47049224880368,"sku":"9780071799249","price":108.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071799249_p0.jpg?v=1763636409","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071799249","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}