{"product_id":"9780071801973","title":"The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High","description":"The proven four-step method for improving communication and managing conflict in any healthcare setting  \u003cp\u003e\u003ci\u003eThe Exchange Strategy for Managing Conflict in Health Care\u003c\/i\u003e delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting.\"\u003c\/i\u003e -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams.\"\u003c\/i\u003e -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!\"\u003c\/i\u003e -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril.\"\u003c\/i\u003e -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47108051206384,"sku":"9780071801973","price":22.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071801973_p0.jpg?v=1763636192","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071801973","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}