{"product_id":"9780071808088","title":"Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO","description":"\u003cp\u003e\u003cb\u003eLeadership lessons from the iconic brand \u003ci\u003eyou\u003c\/i\u003e can use to drive Disney-style success\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eIn helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eDisney U\u003c\/i\u003e examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eDoug Lipp\u003c\/b\u003e is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.\u003c\/p\u003e","brand":"McGraw Hill LLC","offers":[{"title":"Default Title","offer_id":47148250398960,"sku":"9780071808088","price":28.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071808088_p0.jpg?v=1763636279","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071808088","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}