{"product_id":"9780071841603","title":"ITIL Foundation All-in-One Exam Guide","description":"ITIL® Foundation All-in-One Exam Guide\u003cp\u003eThis comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, \u003cem\u003eITIL Foundation All-in-One Exam Guide\u003c\/em\u003e features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.\u003c\/p\u003e\u003cp\u003eCovers all exam topics, including: \u003c\/p\u003e\u003cp\u003e• ITIL fundamentals\u003cbr\u003e• The service lifecycle\u003cbr\u003e• Service strategy\u003cbr\u003e• Service design\u003cbr\u003e• Service transition\u003cbr\u003e• Service operation\u003cbr\u003e• Continual service improvement\u003cbr\u003e• ITSM in the real world \u003c\/p\u003e\u003cp\u003eCD ICON\u003c\/p\u003e\u003cp\u003eElectronic content includes:\u003c\/p\u003e\u003cp\u003e• Complete practice exams\u003cbr\u003e• Videos from the author\u003cbr\u003e• PDF copy of the book\u003cbr\u003e\u003c\/p\u003e","brand":"Maurizio De Bona","offers":[{"title":"Default Title","offer_id":47010423177456,"sku":"9780071841603","price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780071841603_p0.jpg?v=1763636520","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780071841603","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}