{"product_id":"9780077114763","title":"The Big Book of Customer Service Training Games","description":"Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.  ","brand":"McGraw-Hill Companies, The","offers":[{"title":"Default Title","offer_id":47015751483632,"sku":"9780077114763","price":33.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780077114763_p0.jpg?v=1763636811","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780077114763","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}