{"product_id":"9780125877800","title":"Understanding Reference Transactions: Transforming an Art into a Science","description":"\u003cp\u003eThe goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.\u003c\/p\u003e","brand":"Emerald Group Publishing Limited","offers":[{"title":"Default Title","offer_id":47014236651760,"sku":"9780125877800","price":139.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780125877800_p0.jpg?v=1763639169","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780125877800","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}