{"product_id":"9780132143554","title":"When the Inevitable Surprises Occur. . . Are You Ready to Diffuse the Situation with the Right Questions?","description":"\u003cp\u003eThis Element is an excerpt from \u003ci\u003eThe Art of Asking: Ask Better Questions, Get Better Answers \u003c\/i\u003e(ISBN: 9780137144242) by Terry Fadem. Available in print and digital formats. \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eAsk the right questions to recover from any surprise and transform shocks into breakthroughs!\u003c\/p\u003e  \u003cp\u003e  \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003ci\u003eCEO: Earl, can we count on you to reduce your costs by 20%? \u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003e \u003ci\u003eEarl: You’ll have to do it without me. \u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003e \u003ci\u003eCEO: Did you just resign? \u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003e \u003ci\u003eEarl: Yes. \u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003eWould you be prepared to deal with such an unexpected response? Most of us aren’t. Here’s an effective, question-based strategy for handling surprise....\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47080338096368,"sku":"9780132143554","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132143554_p0.jpg?v=1763640358","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132143554","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}