{"product_id":"9780132159524","title":"How to Share Good or Bad News by E-mail","description":"\u003cp\u003eThis Element is an excerpt from \u003ci\u003eT\u003c\/i\u003e \u003ci\u003ehe Truth About the New Rules of Business Writing\u003c\/i\u003e (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eHow to deliver \u003ci\u003egood\u003c\/i\u003e news more successfully--and deliver \u003ci\u003ebad\u003c\/i\u003e news in the most positive, productive, and useful way possible. \u003c\/p\u003e  \u003cp\u003e  \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e    \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eEverything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47106448654576,"sku":"9780132159524","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132159524_p0.jpg?v=1763640364","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132159524","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}