{"product_id":"9780132312813","title":"Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission","description":"\u003cp\u003eThis is the eBook version of the printed book.\u003c\/p\u003e \u003cp\u003eThis Element is an excerpt from \u003ci\u003eDo the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits\u003c\/i\u003e (9780132343343) by James F. Parker. Available in print and digital formats.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eWhy teamwork across organizational boundaries is even more important than you realize--and how you can promote it.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eThe term Jody Hoffer Gittell used to describe Southwest’s greatest competitive advantage, “relational coordination,” is basically an academic term for teamwork. In other words, people work across functional lines to achieve common goals. Through field research and statistical analysis, Gittel demonstrated that such teamwork is not just an organizational nicety--it produces a dramatic difference in performance....\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47071549948144,"sku":"9780132312813","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132312813_p0.jpg?v=1763640210","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132312813","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}