{"product_id":"9780132480024","title":"ITIL Capacity Management","description":"\u003cp\u003e \u003cb\u003eThe Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management \u003c\/b\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eUsing ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eDrawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eThis book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eCoverage includes\u003c\/p\u003e  \u003cul\u003e  \u003cli\u003eMaking the business case for capacity management\u003c\/li\u003e  \u003cli\u003eEstablishing specific goals for capacity management\u003c\/li\u003e  \u003cli\u003eMastering ITIL capacity management terminology\u003c\/li\u003e  \u003cli\u003ePredicting capacity in dynamic, fast-changing organizations\u003c\/li\u003e  \u003cli\u003eImplementing systems that help you anticipate trends\u003c\/li\u003e  \u003cli\u003eDefining capacity plans, staffing capacity management teams, and implementing ongoing processes\u003c\/li\u003e  \u003cli\u003eLinking capacity with performance management and with other ITIL processes\u003c\/li\u003e  \u003cli\u003eSelecting the right capacity management tools for your environment\u003c\/li\u003e  \u003cli\u003eIntegrating capacity issues into your IT project management discipline\u003c\/li\u003e  \u003cli\u003eUsing “business capacity planning” to help the entire business become more agile\u003c\/li\u003e \u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47080338227440,"sku":"9780132480024","price":31.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132480024_p0.jpg?v=1763640456","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132480024","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}