{"product_id":"9780132682114","title":"Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours","description":"\u003cp\u003eIn just 24 sessions of one hour or less, you’ll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book’s straightforward, step-by-step approach, you’ll learn how to orchestrate successful CRM projects, automate processes, create more efficient workflows, optimize sales and marketing campaigns, and integrate with your other systems to do even more. One step at a time, you’ll master new features ranging from the new Ribbon interface to SharePoint integration. Each lesson builds on what you’ve already learned, helping you get the job done \u003ci\u003efast\u003c\/i\u003e--and get it done \u003ci\u003eright!\u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003cb\u003eStep-by-step instructions\u003c\/b\u003e walk you through common tasks.\u003c\/p\u003e  \u003cp\u003e \u003cb\u003eQuizzes and exercises\u003c\/b\u003e at the end of each chapter test your knowledge.\u003c\/p\u003e  \u003cp\u003e \u003cb\u003eBy the Way \u003c\/b\u003enotes present information related to the discussion.\u003c\/p\u003e  \u003cp\u003e \u003cb\u003eDid You Know?\u003c\/b\u003e tips offer advice or show you easier ways to perform tasks.\u003c\/p\u003e  \u003cp\u003e \u003cb\u003eWatch Out!\u003c\/b\u003e cautions alert you to possible problems and give you advice on how to avoid them.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eLearn how to...\u003c\/p\u003e  \u003cul\u003e  \u003cli\u003e  Get a deep jump start on Dynamics CRM \u003c\/li\u003e  \u003cli\u003e  Grasp what is new in Dynamics CRM 2011 \u003c\/li\u003e  \u003cli\u003e  Bring together all the elements of a successful CRM project \u003c\/li\u003e  \u003cli\u003e  Understand Microsoft’s roadmap for Dynamics CRM and prepare for the future \u003c\/li\u003e  \u003cli\u003e  Establish a strong foundation by making the right infrastructure and security choices \u003c\/li\u003e  \u003cli\u003e  Use Dynamics CRM to manage sales, leads, customer accounts, and marketing \u003c\/li\u003e  \u003cli\u003e  Efficiently manage your individual contacts and activities \u003c\/li\u003e  \u003cli\u003e  Take full advantage of email, Word mail merge, Excel and Outlook integration \u003c\/li\u003e  \u003cli\u003e  Integrate and automate the way you manage contracts, cases, tickets, schedules, and time \u003c\/li\u003e  \u003cli\u003e  Gain actionable business insights with Dynamics CRM Dashboards and Charts \u003c\/li\u003e  \u003cli\u003e  Add solutions from the MarketPlace that make Dynamics CRM even more valuable \u003c\/li\u003e  \u003cli\u003e  Extend Dynamics CRM with programming customizations and unique features \u003c\/li\u003e \u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47080188772592,"sku":"9780132682114","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132682114_p0.jpg?v=1763640539","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132682114","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}