{"product_id":"9780132929585","title":"Making Process Improvement Work for Service Organizations: A Concise Action Guide","description":"Process improvement too often reflects a significant disconnect between theory and practice. \u003cb\u003e \u003ci\u003eMaking Process Improvement Work for Service Organizations \u003c\/i\u003e\u003c\/b\u003e bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges.  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eWith examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eYou will learn how to\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cul\u003e  \u003cli\u003e  Scope and develop an improvement plan \u003c\/li\u003e  \u003cli\u003e  Identify and prioritize risks and mitigate anticipated difficulties \u003c\/li\u003e  \u003cli\u003e  Derive metrics that accurately measure progress toward business goals \u003c\/li\u003e  \u003cli\u003e  Sell your improvement program in house \u003c\/li\u003e  \u003cli\u003e  Initially target practitioners and teams most open to new approaches and techniques \u003c\/li\u003e  \u003cli\u003e  Stay focused on goals and problems \u003c\/li\u003e  \u003cli\u003e  Align the actions of managers and practitioners \u003c\/li\u003e  \u003cli\u003e  Delay major policy documents and edicts until solutions have been practiced and tested \u003c\/li\u003e  \u003cli\u003e  Use existing resources to speed deployment \u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003eIncorporate improvement models, such as SEI CMMI\u003csup\u003eSM\u003c\/sup\u003e for Services, into your improvement program\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eFor those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47147790500080,"sku":"9780132929585","price":28.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780132929585_p0.jpg?v=1763641454","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780132929585","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}