{"product_id":"9780133134988","title":"Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks","description":"\u003cb\u003e  \u003c\/b\u003e\u003cp\u003eRe-civilize Life Online!\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003ePROVEN Conflict Management and Prevention for Social Media and the Web\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003e Ever seem like the Web is just one big screaming match? Ever feel like you’re refereeing a worldwide tantrum on YOUR social media sites, blogs, and online forums? That’s not good for your goals—\u003ci\u003eor your sanity\u003c\/i\u003e. Stop. Now. Step back. Take a breath. And \u003ci\u003esolve the problem\u003c\/i\u003e. Thought you couldn’t? You can: \u003ci\u003ethere are proven best practices for getting people to be civil online\u003c\/i\u003e. Even when they disagree. Even if they’re complaining. You can avoid misunderstandings that lead to flame wars, and promote constructive conversation amongst those with strongly held views. And, finally, \u003ci\u003eyou\u003c\/i\u003e can handle the people that just can’t be civilized. Today, these skills are flat-out imperative. Everyone who leads, curates, manages, or participates in online communities needs them. Andrea Weckerle hasn’t just compiled them: she’s created a 30-Day Action Plan for restoring civility to \u003ci\u003eyour\u003c\/i\u003e corner of the digital world. This plan works—\u003ci\u003eand not one moment too soon\u003c\/i\u003e.\u003c\/p\u003e  \u003cul\u003e  \u003cli\u003e  Master the foundational skills you need to resolve and prevent conflict online \u003c\/li\u003e  \u003cli\u003e  Understand the dynamics of each online conflict, from procedural disputes to online lynch mobs \u003c\/li\u003e  \u003cli\u003e  Stay cool and effectively manage conflict in even the highest-pressure online environments \u003c\/li\u003e  \u003cli\u003e  Differentiate between what people say and what they \u003ci\u003ereally\u003c\/i\u003e want \u003c\/li\u003e  \u003cli\u003e  Create a positive online footprint—or start cleaning up a negative image \u003c\/li\u003e  \u003cli\u003e  Recognize online troublemakers and strategize ways to handle them \u003c\/li\u003e  \u003cli\u003e  Manage your own anger—and, when necessary, express it online safely and productively \u003c\/li\u003e  \u003cli\u003e  Strategically manage others’ online hostility and frustration \u003c\/li\u003e  \u003cli\u003e  Limit risks to your organization’s online reputation due to actions it can’t control \u003c\/li\u003e  \u003cli\u003e  Draft and implement corporate social media policies that actually work \u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003e \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47108631429360,"sku":"9780133134988","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780133134988_p0.jpg?v=1763640962","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780133134988","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}