{"product_id":"9780133158311","title":"People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work","description":"\u003cp\u003eDiscover powerful hidden social \"levers\" and networks within your company… then, use that knowledge to make slight \"tweaks\" that dramatically improve both business performance and employee fulfillment! In \u003ci\u003ePeople Analytics\u003c\/i\u003e, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cul\u003e \u003cli\u003e Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress \u003c\/li\u003e \u003cli\u003e Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization \u003c\/li\u003e \u003cli\u003e Tweaking the balance of in-person and electronic communication can enhance the value of both \u003c\/li\u003e \u003cli\u003e Sensor data can help you discover who your internal experts really are \u003c\/li\u003e \u003cli\u003e Identifying employees involved in \"creative\" behaviors can help you promote innovation throughout your business \u003c\/li\u003e \u003cli\u003e Sensors and simulations can help you optimize your sick-day policies \u003c\/li\u003e \u003cli\u003e Measuring informal interactions can improve the chances that a merger, acquisition, or \"mega-project\" will succeed \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eDrawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"FT Press","offers":[{"title":"Default Title","offer_id":47022093861104,"sku":"9780133158311","price":39.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780133158311_p0.jpg?v=1763777474","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780133158311","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}