{"product_id":"9780133488401","title":"Measuring and Managing Performance in Organizations","description":"\u003cp\u003eThis is the digital version of the printed book (Copyright © 1996).\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eBased on an award-winning doctoral thesis at Carnegie Mellon University, \u003cb\u003e \u003ci\u003e \u003cb\u003eMeasuring and Managing Performance in Organizations\u003c\/b\u003e \u003c\/i\u003e \u003c\/b\u003e presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, \u003ci\u003ePeopleware\u003c\/i\u003e authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.”\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eBecause people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT\u0026amp;T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eA practical model for analyzing measurement projects solidifies the text–don’t start without it!\u003c\/p\u003e                           \u003cp\u003e \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47078878413040,"sku":"9780133488401","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780133488401_p0.jpg?v=1763641038","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780133488401","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}