{"product_id":"9780133488708","title":"Communication Gaps and How to Close Them","description":"\u003cp\u003eThis is the digital version of the printed book (Copyright © 2002).\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you–or that you completely received someone’s message?\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eManagers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least).\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThankfully, Naomi Karten–author of \u003ci\u003eManaging Expectations\u003c\/i\u003e–is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eDrawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems–as well as methods for preventing them in the first place.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eInadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications “can have a damaging, puzzling, and counterproductive impact on projects and relationships.” Karten helps readers identify many of the common factors that can cause communication gaps. For example, \u003c\/p\u003e \u003cul\u003e \u003cli\u003e mistaken assumptions of understanding \u003c\/li\u003e \u003cli\u003e lack of follow-up \u003c\/li\u003e \u003cli\u003e unfixed project terminology \u003c\/li\u003e \u003cli\u003e emotional baggage \u003c\/li\u003e \u003cli\u003e personality conflicts \u003c\/li\u003e \u003cli\u003e mismatched communication preferences  \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eKarten’s witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cb\u003e \u003ci\u003e \u003cb\u003eCommunication Gaps and How to Close Them\u003c\/b\u003e \u003c\/i\u003e \u003c\/b\u003e is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten’s useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.                           \u003cp\u003e \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47078997360880,"sku":"9780133488708","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780133488708_p0.jpg?v=1763641117","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780133488708","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}