{"product_id":"9780137038800","title":"Credibility: I've Lost It-Can I Rebuild It?","description":"\u003cp\u003eThis Element is an excerpt from\u003ci\u003eThe Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You’ve Lost It)\u003c\/i\u003e (ISBN: 9780132082792) by Sandy Allgeier. Available in print and digital formats.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eA complete, realistic, and proven process for rebuilding lost credibility, one step at a time--\u003ci\u003eno matter why you lost it.\u003c\/i\u003e \u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eMany of us are familiar with customer service situations that were seriously blown by someone, but the way in which the problem was corrected caused us to think even more positively about the experience than we might have if the problem had not occurred in the first place. Take, for instance....\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47080606925040,"sku":"9780137038800","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780137038800_p0.jpg?v=1763641687","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780137038800","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}