{"product_id":"9780137082827","title":"Crowdsourcing Customer Service: How May We Help We?","description":"\u003cp\u003eThis is the eBook version of the printed book.\u003c\/p\u003e \u003cp\u003eThis Element is an excerpt from \u003ci\u003eWe Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business\u003c\/i\u003e (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eHow your customers can help you deliver higher-quality, lower-cost customer service!\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eEvery day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes–say, to test new products. \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47080739176688,"sku":"9780137082827","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780137082827_p0.jpg?v=1763655250","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780137082827","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}