{"product_id":"9780138150419","title":"Implementing ITIL Change and Release Management (ITIL Series)","description":"\u003cp\u003e \u003cb\u003eThe Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eLeading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation—a roadmap available nowhere else.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eKlosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL—and transform them from a source of frustration into a source of value. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eCoverage includes \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003cb\u003e \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cul\u003e \u003cli\u003eDiscovering and managing your change and release management requirements \u003c\/li\u003e \u003cli\u003eIdentifying the resources you’ll need to succeed \u003c\/li\u003e \u003cli\u003eBuilding comprehensive schedules for executing change\/release management projects \u003c\/li\u003e \u003cli\u003eMoving from planning to real-world implementation \u003c\/li\u003e \u003cli\u003eChoosing the right tools—or modifying the tools you’ve already invested in \u003c\/li\u003e \u003cli\u003eUsing change\/release management to facilitate auditing and ensure compliance \u003c\/li\u003e \u003cli\u003eLeveraging the full business benefits of mature change\/release management processes\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eCovers ITIL version 3 \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAcknowledgments xv\u003c\/p\u003e\u003cp\u003eAbout the Author xvi\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePart I: Planning 1\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eChapter 1: Change and Release Management: Better Together 3\u003c\/p\u003e\u003cp\u003eChapter 2: Discovering and Managing Requirements 13\u003c\/p\u003e\u003cp\u003eChapter 3: Defining Change and Release Management Processes 27\u003c\/p\u003e\u003cp\u003eChapter 4: Building Logical Work Flows 41\u003c\/p\u003e\u003cp\u003eChapter 5: Completing the Implementation Plan 51\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePart II: Implementing 65\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eChapter 6: Choosing the Tools 67\u003c\/p\u003e\u003cp\u003eChapter 7: Migrating or Consolidating Data 85\u003c\/p\u003e\u003cp\u003eChapter 8: Bringing the Process to Life 97\u003c\/p\u003e\u003cp\u003eChapter 9: Choosing and Running a Pilot 109\u003c\/p\u003e\u003cp\u003eChapter 10: Moving from Pilot to Production 121\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePart III: Operational Issues 133\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eChapter 11: The Forward Schedule of Change 135\u003c\/p\u003e\u003cp\u003eChapter 12: Building the Definitive Media Library 143\u003c\/p\u003e\u003cp\u003eChapter 13: Defining Release Packages 153\u003c\/p\u003e\u003cp\u003eChapter 14: Auditing and Compliance Management 163\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePart IV: Reaping the Benefits 173\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eChapter 15: Business Impact Analysis 175\u003c\/p\u003e\u003cp\u003eChapter 16: Reports and Service Levels 185\u003c\/p\u003e\u003cp\u003eChapter 17: Linking to Other Processes 199\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIndex 209\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"IBM Press","offers":[{"title":"Default Title","offer_id":47022415872240,"sku":"9780138150419","price":49.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780138150419_p0.jpg?v=1763642219","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780138150419","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}