{"product_id":"9780143118442","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cp\u003e\u003cb\u003eThe 10th-anniversary edition of the \u003ci\u003eNew York Times\u003c\/i\u003e business bestseller-now updated with \"Answers to Ten Questions People Ask\" \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you \u003ci\u003eGetting to Yes, Difficult Conversations\u003c\/i\u003e provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: \u003c\/p\u003e\u003cp\u003e\u003cb\u003e· \u003c\/b\u003eDecipher the underlying structure of every difficult conversation \u003cbr\u003e\u003cb\u003e · \u003c\/b\u003eStart a conversation without defensiveness \u003cbr\u003e\u003cb\u003e ·\u003c\/b\u003e Listen for the meaning of what is not said \u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eStay balanced in the face of attacks and accusations\u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eMove from emotion to productive problem solving\u003c\/p\u003e","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47049242575088,"sku":"9780143118442","price":17.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780143118442_p0.jpg?v=1763657322","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780143118442","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}