{"product_id":"9780230284197","title":"The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers","description":"The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47015048544496,"sku":"9780230284197","price":41.4,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780230284197_p0.jpg?v=1763677924","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780230284197","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}