{"product_id":"9780230514973","title":"The Service Providers","description":"The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, thisbookexplores thefactors that determine the performance of service providers, and points to important managerial implications.","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47011333636336,"sku":"9780230514973","price":120.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780230514973_p0.jpg?v=1763676918","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780230514973","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}