{"product_id":"9780273734383","title":"Five Star Service: How to deliver exceptional customer service","description":"\u003cp\u003e\u003cb\u003e[BACK COVER]\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCreate magic moments that get you noticed, remembered and referred\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eProviding excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!\u003c\/p\u003e\u003cp\u003eNeither does it have to cost a fortune. There's a common misconception that five star customer service carries a hefty price tag - this is simply not true! Many of the essential components of \u003ci\u003eFive Star Service\u003c\/i\u003e cost little or nothing to achieve. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eFive Star Service\u003c\/i\u003e\u003ci\u003e, \u003c\/i\u003e\u003ci\u003e2nd edition,\u003c\/i\u003e by bestselling author Michael Heppell, shows you exactly how to deliver amazing service, as an individual and as an organisation, and at very low cost. With over 100 instant tips, 50 examples of best practice and over a dozen brand new strategies you'll be equipped to wow your customers every time. \u003c\/p\u003e\u003cp\u003eThis book is perfect if you'd like to:\u003c\/p\u003e\u003cp\u003e· Deliver remarkable results that will keep clients coming back for more \u003c\/p\u003e\u003cp\u003e· Win the hearts and minds of new customers without spending a fortune \u003c\/p\u003e\u003cp\u003e· Receive repeat orders and positive referrals from your customers\u003c\/p\u003e\u003cp\u003e\u003cb\u003e[INSIDE FRONT COVER]\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhatever your sector and however senior or junior you are, this book is full of customer service ideas, actions and initiatives that are simple, powerful and easy to implement today.\u003c\/p\u003e\u003cp\u003eWith exciting examples from a wide range of organisations from hotels to hospitals, whatever your product or service, you'll find something to make your offering sparkle and your service shine. And with dozens of ideas and tactics to choose from, you'll find yourself dipping into \u003ci\u003eFive Star Service \u003c\/i\u003eagain and again.\u003c\/p\u003e\u003cp\u003eNew for this edition:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMastering social media in service\u003c\/li\u003e\n\u003cli\u003eSecret shopping\u003c\/li\u003e\n\u003cli\u003e90 day training programmes for every sector\u003c\/li\u003e\n\u003cli\u003eThe impact of speed\u003c\/li\u003e\n\u003cli\u003eLeadership in service\u003c\/li\u003e\n\u003cli\u003eDozens of inspirational stories and powerful new ideas\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e[INSIDE BACK COVER]\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMichael Heppell\u003c\/b\u003e is one of the UK's number one motivational trainer and is the author of the bestselling \u003ci\u003eFlip It, How to Be Brilliant \u003c\/i\u003eand \u003ci\u003eBrilliant Life\u003c\/i\u003e. Michael's seminars and workshops have been attended by thousands of people and are used by hundreds of companies across the UK and overseas to boost motivation and radically improve their levels of service. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHis clients include major blue chip companies, high street retailers and Government bodies, and are embraced by customer service giants such as the Milestone Hotel, London - voted as Best Customer Service Hotel in the World, legendary retailer John Lewis and Coca Cola.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e'Michael Heppell is the ultimate service guru' \u003c\/p\u003e\u003cp\u003e\u003ci\u003eJonathan Raggett, MD Red Carnation Hotels \u0026amp; Hotelier of the Year\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"FT Press","offers":[{"title":"Default Title","offer_id":47023854223600,"sku":"9780273734383","price":22.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780273734383_p0.jpg?v=1763681465","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780273734383","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}