{"product_id":"9780273738077","title":"Brilliant Customer Service","description":"\u003cp\u003e \u003cb\u003eKeep them coming back for more\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eBrilliant Customer Service\u003c\/i\u003e is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e \u003ci\u003eBRILLIANT OUTCOMES\u003c\/i\u003e \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e· \u003cb\u003eIdentify your customers real needs and how best to meet them\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e· \u003cb\u003eBuild trust and long term loyalty with your customers to stay ahead of the competition\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e· \u003cb\u003eMake sure you are remembered and recommended\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e[ONE ENDORSEMENT TO FOLLOW]\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"FT Press","offers":[{"title":"Default Title","offer_id":47023765520624,"sku":"9780273738077","price":18.38,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780273738077_p0.jpg?v=1763682912","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780273738077","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}