{"product_id":"9780323291514","title":"Front Office Management for the Veterinary Team - E-Book","description":"\u003cp\u003eA complete guide to veterinary office management,\u003cb\u003e Front Office Management for the Veterinary Team, 2nd Edition \u003c\/b\u003efocuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!\u003c\/p\u003e\u003cul\u003e\n\u003cb\u003e\u003cli\u003eComprehensive coverage of front office skills\u003c\/li\u003e\u003c\/b\u003e includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.\u003cli\u003e\n\u003cb\u003eCoverage of clinical assisting\u003c\/b\u003e ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003eVeterinary Ethics and Legal Issues\u003c\/i\u003e chapter\u003c\/b\u003e helps you protect the practice, and run an office based on ethical principles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAn Evolve companion website\u003c\/b\u003e lets you practice front office tasks with exercises in bookkeeping\/accounts receivable, appointment management, and charting.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDownloadable working forms\u003c\/b\u003e offer practice in completing sample checks, laboratory forms, and incident reports.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReview questions and suggested activities\u003c\/b\u003e reinforce important concepts presented in each chapter.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInformation on electronic banking and tax forms\u003c\/b\u003e ensures that you adhere to the latest financial guidelines.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInformation on security in office communication\u003c\/b\u003e covers the most current methods of safe, electronic communication.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003c\/b\u003e\u003cb\u003e\u003ci\u003ePractice Point\u003c\/i\u003e boxes\u003c\/b\u003e highlight practical information to remember while on the job.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cb\u003e\u003cli\u003eUPDATED \u003ci\u003ePet Health Insurance and Wellness Programs\u003c\/i\u003e chapter\u003c\/li\u003e\u003c\/b\u003e describes how pet insurance and wellness programs may integrated into a successful business.\u003cli\u003e\n\u003cb\u003eUPDATED chapters\u003c\/b\u003e include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eUPDATED\u003c\/b\u003e\u003cb\u003e coverage of \u003c\/b\u003e\u003cb\u003etechnology and procedures\u003c\/b\u003e includes new computer screen shots, new photos, revised \u003ci\u003eWhat Would You Do\/Not Do\u003c\/i\u003e boxes\u003cb\u003e \u003c\/b\u003eaddressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Elsevier Health Sciences","offers":[{"title":"Default Title","offer_id":47069882712304,"sku":"9780323291514","price":63.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780323291514_p0.jpg?v=1763682560","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780323291514","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}