{"product_id":"9780440202011","title":"Coping With Difficult People","description":"\u003cp\u003eBosses, friends, family members, they've made  your life hell — until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:\u003c\/p\u003e\u003cp\u003eStand up to anyone —  without fighting.\u003c\/p\u003e\u003cp\u003eBlunt a sniper's  attack.\u003c\/p\u003e\u003cp\u003eGet a clam to talk.\u003c\/p\u003e\u003cp\u003eCut off a  Sherman tank at the pass.\u003c\/p\u003e\u003cp\u003eManage  bulldozers.\u003c\/p\u003e\u003cp\u003eGet stallers off the dime.\u003c\/p\u003e\u003cp\u003e  Move a complainer into a problem-solving  mode.\u003c\/p\u003e\u003cp\u003eLearn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!\u003c\/p\u003e","brand":"Random House Publishing Group","offers":[{"title":"Default Title","offer_id":47025747689712,"sku":"9780440202011","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780440202011_p0.jpg?v=1763701940","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780440202011","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}