{"product_id":"9780452263987","title":"Quality Without Tears","description":"Now available in trade paperback, this mega-seller brings the timeless message of \"the leading evangelist of quality\" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.  ","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47013919850736,"sku":"9780452263987","price":12.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780452263987_p0.gif?v=1763705153","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780452263987","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}