{"product_id":"9780470292570","title":"Making Hostile Words Harmless: A Guide to the Power of Positive Speaking For Helping Professionals and Their Clients","description":"Infused with wisdom and a strong dose of humor, \u003ci\u003eMaking Hostile Words Harmless\u003c\/i\u003e offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to diffuse difficult exchanges. Filled with helpful tools, the book uses the martial art of Aikido, or the 'way of harmony' to teach the 'verbal arts' of confirming, inquiring, understanding, and evoking.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47119502115056,"sku":"9780470292570","price":32.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780470292570","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}