{"product_id":"9780470485323","title":"Take Their Breath Away: How Imaginative Service Creates Devoted Customers","description":"\u003cb\u003ePraise for \u003ci\u003eTake Their Breath Away\u003c\/i\u003e\u003c\/b\u003e \u003cp\u003e\"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring.\"\u003cbr\u003e —\u003cb\u003eSeth Godin\u003c\/b\u003e, author of \u003ci\u003ePurple Cow and Tribes\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eTake Their Breath Away\u003c\/i\u003e shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book.\"\u003cbr\u003e —\u003cb\u003eColleen Barrett\u003c\/b\u003e, President Emeritus, Southwest Airlines Company\u003c\/p\u003e \u003cp\u003e\"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read \u003ci\u003eTake Their Breath Away\u003c\/i\u003e. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away.\u003cbr\u003e —\u003cb\u003eHoward Beharformer\u003c\/b\u003e, former president, Starbucks Coffee International.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47180526878960,"sku":"9780470485323","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780470485323_p0.jpg?v=1763706013","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780470485323","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}