{"product_id":"9780470529089","title":"Service Management For Dummies","description":"\u003cb\u003eA plain-English guide to managing IT from the customer's perspective\u003c\/b\u003e \u003cul\u003e \u003cli\u003ePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business\u003c\/li\u003e \u003cli\u003eTopics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices\u003c\/li\u003e \u003cli\u003eThis concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47168660635888,"sku":"9780470529089","price":31.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780470529089_p0.jpg?v=1763706418","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780470529089","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}