{"product_id":"9780470627426","title":"Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback","description":"\u003cp\u003eMake customer feedback work for your business.\u003c\/p\u003e \u003cp\u003eCustomers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and\/or service.\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePay Attention!\u003c\/i\u003e paves the way. Your company wins when you:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnderstand Customer Expectations\u003c\/li\u003e \u003cli\u003eEmbrace and implement The RATER Factors\u003c\/li\u003e \u003cli\u003eDefine who you are and what you offer\u003c\/li\u003e \u003cli\u003eBecome E.T.D.B.W. (Easy To Do Business With)\u003c\/li\u003e \u003cli\u003eConnect with your audience in all mediums\u003c\/li\u003e \u003cli\u003eReact appropriately and respond immediately to customer feedback\u003c\/li\u003e \u003cli\u003eRecover sincerely when things go wrong\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAll you need is to \u003ci\u003ePay Attention!\u003c\/i\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47072528138480,"sku":"9780470627426","price":14.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780470627426_p0.jpg?v=1763706981","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780470627426","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}